Privacy Policy

Privacy Policy

At Diloy Watch Straps LLC ("Diloy", "we", "our"), we are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

Company: Diloy Watch Straps LLC
Email: [email protected]

2. Data We Collect

  • Identification data: name, surname
  • Contact data: email address, phone number
  • Shipping and billing address
  • Purchase history and order details
  • Browsing data: IP address, device, cookies, browsing behavior

3. Purpose of Processing

  • Processing and delivering orders
  • Managing customer accounts (B2C and B2B)
  • Customer support
  • Transactional communications
  • Marketing communications (email, ads) with prior consent
  • Personalized advertising and remarketing
  • Website analytics and performance improvement

4. Legal Basis

  • Contract performance (orders)
  • Legal obligations
  • Legitimate interest (fraud prevention, service improvement)
  • User consent (marketing, cookies, tracking technologies)

5. Marketing and Tracking Tools

We use third-party tools to improve our marketing and advertising efforts:

  • Email Marketing: We use Klaviyo to send newsletters, promotions and automated communications. This may include tracking of email opens, clicks and user behavior.
  • Advertising Platforms: We use Meta Ads (Facebook, Instagram) and Google Ads to display personalized advertisements based on your browsing behavior.
  • Analytics: We use Google Analytics to understand how users interact with our website and improve performance.

These tools may use cookies, pixels or similar technologies to collect information about your browsing activity.

6. Data Sharing

We may share your data with:

  • Logistics providers
  • Payment service providers
  • Technology and marketing providers (Klaviyo, Meta, Google)
  • Authorities when required by law

7. International Data Transfers

Some of our providers (such as Klaviyo, Meta, Google) may process data outside the European Economic Area. In such cases, appropriate safeguards are applied, such as Standard Contractual Clauses (SCCs).

8. Data Retention

We retain your data only as long as necessary for the purposes described or to comply with legal obligations.

9. Your Rights

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact: [email protected]

10. Cookies

We use cookies and similar technologies for analytics, advertising and personalization. You can manage your preferences via our cookie banner.

11. Security

We implement appropriate technical and organizational measures to protect your data.

12. Changes to This Policy

We may update this Privacy Policy. Changes will be published on this page.